AI CALL REVIEW

Know what happened in every customer call.

Voxiq reviews call recordings to measure agent performance, customer sentiment, script compliance, interruptions, and calls that need review.

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API-ready intake Call-level scoring Review priorities

Call quality view

Today's call quality

Live

Calls reviewed

1,284

Avg score

91

Review risk

Low

Coaching priority

Agent handling of objections needs review.

Script compliance

Required disclosures are being tracked.

100%

call coverage

Live

quality signals

Script

compliance

Review-ready

insights

The visibility gap

Most teams only review a small sample of customer calls.

Voxiq helps managers see what happened across every customer call - not just the few recordings selected for manual QA.

Every call reviewed

Review completed calls from dashboard upload or API intake.

Risk surfaced early

Spot negative sentiment, missed scripts, and calls needing review.

Coaching made specific

Give managers evidence-based priorities for each agent.

The system

Built for measurable call quality.

From call intake to scoring, compliance visibility, and coaching priorities.

Receive calls by API or upload

Bring completed call recordings into Voxiq from your call center workflow.

Prepare call insights

Turn completed calls into structured quality signals for managers.

Score quality and compliance

Measure script adherence, sentiment, resolution, and performance signals.

Surface coaching priorities

Show managers which agents and calls need attention first.

Workflow

From recordings to an operating view.

1

01

Receive

Completed calls arrive through API or dashboard upload.

2

02

Review

Voxiq checks script compliance, customer signals, and quality scores.

3

03

Act

Managers review risks, coach agents, and track improvement.

What teams get

Quality signals for every customer call.

Call quality signals

Turn completed calls into structured review and reporting signals.

Manager review context

Show the call context managers need without exposing internal mechanics.

Script compliance

Check required language, missed steps, and risky phrases against your rubric.

Customer sentiment

Track call-level sentiment signals across customers and repeat issues.

Agent scoring

Measure professionalism, empathy, resolution, and quality by agent.

Interruption detection

Highlight overlap, dead air, and response patterns that affect customer experience.

Review queue

Prioritize calls that need manager review before patterns spread.

Reports

Export operational summaries for quality, compliance, and coaching work.

Invitation-based onboarding

See what your customer calls are really telling you.

Turn call recordings into measurable quality, compliance, and coaching signals.